Remote Customer Service Representative

Frequently asked questions

• Is this job fully remote or do I need to be in Bogotá?

  This is a full-time remote position based in Bogotá, Colombia, allowing you to work from home while serving customers in the U.S.

• What hours will I need to work for this role?

  The schedule is aligned to Arizona Standard Time, so you will need to be available during those hours.

• What kind of experience or skills do I need to apply?

  You need fluent American-level English, customer service experience is preferred, strong communication skills, basic computer skills, and the ability to work remotely with flexible availability.

• What will my main responsibilities be as a Customer Service Representative?

  You will answer inbound calls, document customer information, resolve inquiries, adhere to schedules, collaborate with team members, maintain confidentiality, meet performance metrics, and participate in training.

• Are there any benefits included with this position?

  Yes, benefits include health insurance, paid time off, a retirement plan, professional development, and a supportive team environment.