Remote Customer Service Representative – United States

OMass Therapeutics is hiring a full-time Remote Customer Service Representative in the United States. This remote customer service job offers annual pay of $42,000 per year and is suited to a friendly, dependable professional who enjoys helping customers and resolving problems.

About the Role

As a key customer contact, you will answer questions, address concerns, and provide clear, courteous support. You will listen closely to understand customer needs, investigate issues, and guide customers toward timely, effective solutions while creating positive experiences.

Key Responsibilities

• Respond professionally and courteously to customer questions, requests, and concerns.
• Use active listening to identify customer needs and recommend appropriate solutions.
• Show patience, empathy, and a positive attitude in every interaction.
• Investigate concerns, troubleshoot problems, and work toward timely resolutions.
• Document customer interactions and accurately update records in CRM software.
• Build customer trust and satisfaction through consistent, reliable service.
• Communicate accurate information, solutions, and next steps clearly.

Qualifications and Skills

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent active-listening and interpersonal skills.
• A customer-first approach, with empathy and patience.
• Problem-solving skills and the ability to handle customer concerns professionally.
• Dependability and attention to detail when maintaining customer records.

Job Details

• Employer: OMass Therapeutics
• Job title: Remote Customer Service Representative
• Location: United States; remote eligible
• Employment type: Full-time
• Pay: $42,000 per year

If you are committed to helpful, empathetic customer support, apply to join OMass Therapeutics as a Remote Customer Service Representative.