Remote Customer Service Representative – San José, Costa Rica

Hotel is hiring a full-time Remote Customer Service Representative to support clients in San José, Costa Rica. In this remote role, you will help deliver excellent customer experiences, resolve inquiries, and build lasting client relationships while working in a collaborative environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, friendly manner.
• Explain products and services and guide customers through questions and concerns.
• Help customers place, modify, and cancel orders.
• Resolve customer issues efficiently and provide a positive support experience.
• Record customer interactions accurately in the CRM system.
• Work with colleagues to improve service processes and share best practices.
• Attend training and team meetings to stay current on offerings and company policies.

Required and Preferred Qualifications

• High school diploma required.
• Strong communication and interpersonal skills.
• At least one year of customer service or related experience preferred.
• Familiarity with CRM software and office tools is a plus.
• English and Spanish bilingual candidates are strongly encouraged to apply.

Team and Work Environment

You will report to the Customer Service Manager and collaborate with colleagues across departments to ensure seamless support and service delivery. The team values regular feedback, open communication, flexibility, and work-life balance.

Job Details

• Employer: Hotel
• Job type: Full-time
• Work arrangement: Remote
• Location: San José, San José, Costa Rica