Remote Live Chat Support Specialist - New York City, NY

Above the Barre Dance Academy is hiring a Remote Live Chat Support Specialist to help customers through live chat. This full-time customer support role is based in New York City, New York, and pays $40,000 per year.

What You’ll Do

• Respond promptly and accurately to customer questions through live chat.
• Use live chat software to communicate clearly and efficiently.
• Troubleshoot customer concerns, resolve issues, and route inquiries to the appropriate department when needed.
• Answer questions about products and services so customers understand their options.
• Document customer conversations and feedback to support service improvements.
• Work collaboratively with teammates and other departments to deliver a seamless customer experience.
• Stay current on company products and updates to provide accurate information.

Qualifications

• High school diploma or equivalent.
• Excellent written communication skills and the ability to explain information clearly.
• Familiarity with live chat software and tools.
• Strong problem-solving skills and a customer-focused approach.
• Previous customer support experience is preferred but not required.

Team and Reporting

The Remote Live Chat Support Specialist reports to the Customer Support Manager and works closely with the support team and other departments to resolve customer issues efficiently.

Position Details

• Employer: Above the Barre Dance Academy
• Job type: Full-time
• Location: New York City, New York, United States
• Work arrangement: Remote eligibility is not specified as available.
• Pay: $40,000 per year