Renewal Associate - BB Sales

🌟 Join Our Team as a Renewal Associate - B2B Sales! 🌟
Join Concentrix as a Renewal Associate – B2B Sales and be part of a team supporting one of the world’s leading tech companies. We’re seeking a motivated professional with experience handling customer interactions across multiple channels and a strong background in retention, renewals, or relationship management. If you enjoy building trust with clients, identifying renewal opportunities, and delivering excellent service in a fast-paced environment, this hybrid position in Pavas, San José could be the perfect next step in your career.
You will:Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunitiesProvide an accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of services to assess client requirementsInitiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usageManage external competitive pressures and handle objections to retain customers or win new customersManage a high volume of customer contacts through phone and email each day – majority of communication is outboundWork with your team and management to provide a professional experience during all interactions with customers and prospectsMaintain the customer management system (CRM) to ensure all relevant data is capturedUndertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contractsWork with a team and report directly to a Sales ManagerYou have:Fluent in English (B2 required) – verbal and written communication.1.5+ years of experience in a sales renewals or account management role.Background in B2B client-facing roles, preferred.High school diploma, mandatoryAvailability to work a hybrid modality.Strong organizational and time-management skills with attention to detail.Experience working with Salesforce or similar CRM tools.Excellent interpersonal and negotiation skills.Comfortable working in a fast-paced, target-driven environment.Prior success in the achievement of personal and team sales quota/goals.Excellent knowledge of MS Office programs