Rent Collection Coordinator Bilingual EnglishSpanish

Rent Collection Coordinator (Bilingual English/Spanish)
Job Type: Full-TimeWork Hours: Monday to Friday, 9:00 AM to 5:30 PM Pacific Time with a 30-minute breakSalary: $1,500 per month
Job Overview: We are seeking an experienced and highly professional Rent Collection Coordinator (Bilingual English/Spanish) to manage tenant communications and rent collection activities for a residential property management portfolio. This role is responsible for proactively following up on rent payments, resolving tenant inquiries, maintaining accurate records, and ensuring timely collection of outstanding balances.The ideal candidate has prior experience in rent collection or property management, is fluent in both English and Spanish, and is comfortable spending the majority of the workday on Zoom and phone calls communicating with tenants and internal teams.
Key Responsibilities:Contact tenants regarding rent payments, overdue balances, and payment arrangementsConduct outbound and inbound calls with tenants in both English and SpanishFollow up on delinquent accounts and document all communication activitiesSend payment reminders, notices, and collection-related correspondenceAssist tenants with questions regarding rent payments, balances, and account statusMonitor rent collection reports and track outstanding receivablesMaintain accurate records of tenant interactions, payment agreements, and account updatesCoordinate with property managers and internal departments regarding tenant accountsEscalate unresolved collection issues as neededEnsure compliance with company policies and collection proceduresAttend Zoom meetings throughout the day and remain available for tenant and team communicationsProvide excellent customer service while maintaining professionalism during difficult conversationsAssist with administrative and property management support tasks as needed
Required Skills & Qualifications:Fluent in both English and Spanish (written and verbal)Experience working with residential property management companiesProven experience in rent collection, accounts receivable, collections, property management, or a related fieldYardi knowledge / experience is a plus. Strong knowledge of rent collection processes, payment plans, and delinquency managementExperience handling high-volume phone calls and tenant communicationsStrong conflict resolution and negotiation skillsExperience supporting US-based tenants or customersComfortable working on Zoom and handling tenant communications throughout the workdayStrong attention to detail and organizational skillsAbility to document conversations and maintain accurate recordsProficiency in Microsoft Office and Google WorkspaceStrong time management skills and the ability to multitask in a fast-paced environmentProfessional, dependable, and customer service-oriented
Note: An NBI or police clearance will be required upon acceptance of the job offer.