Reservations Assistant

The world needs more Intrepid people: At Intrepid, we turn travel dreams into reality, which is why we’re looking for a Reservations Assistant to keep every detail in check, so our travellers can enjoy their trips worry-free!
The Reservations Assistant provides essential administrative support to the Reservations Team, playing a key role in coordinating accommodation, transportation, and activities across regional trips, as well as supporting logistics for the Central American DMC & Mexico.
This role is responsible for accurately and efficiently confirming bookings with all suppliers for both series and FIT trips, ensuring costs align with budget expectations, and maintaining up-to-date, accurate records within the company database.
In addition, the Reservations Assistant supports the Supervisor & Manager in continuously improving reservations processes and optimizing system use.
This is a Full-Time Fixed Term (12 months) Position that will operate on a hybrid basis out of our office in San Jose, Costa Rica where you could work from home 2 days per week.
Some of the experience you’ll bring with you may include:A strong understanding of and passion for Intrepid-style travel, including the different styles across our brands.Excellent written and verbal communication skills in both Spanish and English.Strong computer skills, with high proficiency in Microsoft Office.Experience with reservation systems is advantageous, along with familiarity in ticketing and reservation processes such as block bookings, vouchers, and rooming lists.Highly organized with strong attention to detail, and the ability to prioritize and manage workload effectively.A team player who can contribute to a positive, fun work environment while consistently meeting objectives.Understanding of the local travel industry - particularly in Costa Rica - with knowledge of other Central American countries & Mexico considered an asset.
Please note We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a yearA minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.Access to e-learning platforms, professional development and mentor programs20 hours of volunteer leave every year to use on causes most important to youEmployee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application.