Retail Delivery Manager

A fast-growing SaaS company is hiring a Retail Delivery Manager to join its LATAM team. This is an independent contractor role: you'll work on an invoicing basis, with no employer-employee relationship, and you'll handle your own taxes and filings. Candidates based in Colombia or Mexico are preferred, but strong people elsewhere in the region will be considered.You'll own a portfolio of retail and supply chain customers across LATAM, helping them adopt the product, get real value from it, and stick around for the long run. You'll work closely with the product, engineering, and data teams, and travel to customer sites when it makes sense.
What you'll doManage your own book of business: keep accounts healthy, satisfied, and renewing. Run regular check-ins, QBRs, and strategic planning sessions, watch how customers are using the product, and spot risks and growth opportunities before they become urgent.
Own customer onboarding from start to finish and make sure go-lives go smoothly. You'll work with cross-functional teams (TAMs, engineers) to deliver on time and on scope, tracking milestones, dependencies, and risks closely.
Find upsell and expansion opportunities through your ongoing relationships, partner with Sales to support growth, and keep the focus on measurable outcomes and long-term ROI.
Work with Product, Engineering, Support, and Data to solve problems and turn customer feedback into useful input for internal teams. Keep your records clean in HubSpot, share updates over Slack and reports, and give leadership a clear picture of customer health, risks, and key metrics.
What you'll need2-5 years in Customer Success or Project Management at a SaaS companyHands-on retail operations experience: inventory planning, demand forecasting, replenishment, assortment or merchandise planning, pricing, or promotionsBachelor's degree required (Industrial Engineering preferred)Spanish at native levelFluent English, written and spokenStrong analytical skills and solid Excel (SQL is a plus)Great communication, relationship management, and organizational skillsComfortable juggling priorities and working across teams
Nice to haveConsulting or ERP implementation backgroundExperience with retail fashion or inventory management softwareFintech or SaaS experience (helpful if you don't have a retail background)
The detailsIndependent contractor (freelance / invoicing basis), no employer-employee relationship, contractor responsible for own taxes. Remote, based in Colombia or Mexico (other LATAM countries considered). Occasional travel to customer sites.