SailPoint Operations Engineer

SailPoint Operations Engineer
Contract
Rate: DOE (Dependant on Experience)Location: RemoteDuration: 6 months (initial - potential extension)
About the Role
Exalto Consulting are working with a client on a large-scale enterprise identity and access management programme and are looking to bring in an experienced SailPoint Operations Engineer.
This is a hands-on operational role focused on supporting and maintaining a complex SailPoint Identity Security Cloud (ISC) environment. You will play a key role in ensuring the stability, security, and performance of identity lifecycle management, access governance, and provisioning services across the organisation.
Working within a matrix organisation, you’ll collaborate with infrastructure, security, application, and support teams to manage daily SailPoint ISC operations, troubleshoot identity and provisioning issues, support application onboarding, and drive operational excellence across the IAM estate.
Key ResponsibilitiesManage the day-to-day operation and support of the SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ (IIQ)Support identity lifecycle management processes, including joiners, movers, and leaversManage and troubleshoot user provisioning and deprovisioning activitiesSupport access requests, approvals, certifications, and role assignmentsInvestigate and resolve provisioning failures, connector issues, and access-related incidentsMonitor reconciliation processes, source integrations, and application connectivityPerform routine platform health checks, monitoring, maintenance, and operational supportAssist with onboarding applications and sources into SailPoint ISCSupport compliance, audit, and security requirements through effective identity governance controlsDocument operational procedures, workflows, troubleshooting guides, and support activitiesWork effectively within a matrix organisation alongside security, infrastructure, and application teamsSupport incident, problem, change, and capacity management processes
What You’ll BringStrong hands-on experience administering and supporting SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ (IIQ)Proven experience troubleshooting SailPoint ISC provisioning, reconciliation, and connector-related issuesStrong understanding of identity lifecycle management, access governance, and IAM conceptsExperience supporting access requests, certifications, role management, and approval workflowsExperience onboarding applications, sources, and integrations into SailPoint ISCUnderstanding of identity provisioning, deprovisioning, and access control processesExperience working within operational support environments and ITIL-based processesStrong troubleshooting and analytical skills with the ability to diagnose and resolve complex IAM issuesExcellent communication and stakeholder management skillsAbility to work effectively within a matrix organisation
Desirable SkillsExperience with both SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ (IIQ)Experience supporting hybrid IAM environments involving Active Directory, Entra ID, Okta, or other identity platformsFamiliarity with REST APIs, application integrations, and identity connectorsExperience within large enterprise or regulated environmentsKnowledge of compliance and audit requirements relating to identity governance
If this sounds relevant, we’d be happy to share more context and discuss whether it could be a good fit.