Sales Guest Experience Assistant

At Böëna, our Experience Designers (our sales team) craft personalized journeys for international travelers across our five lodges. We're now looking for a Sales & Guest Experience Assistant to be accompany that process — keeping quotes, reservations, CRM records, and guest follow-up running without a single detail slipping through the cracks.
If you love the fast pace of hospitality sales, communicate clearly and professionally in English and Spanish, and get real satisfaction from a well-organized pipeline, this role was built for you.
What You'll DoSupport the design of personalized itineraries for international guests, based on their preferences, interests, and travel style.Manage quotes, reservations, and timely follow-up with prospective and confirmed guests.Track commercial opportunities to help the team hit its sales and conversion goals.Keep in constant, warm, professional communication with guests — answering questions promptly and with care.Coordinate with Operations, Reservations, and our five Lodges to ensure flawless execution of every experience.Keep guest, quote, and reservation data current in our CRM and reservation systems.Follow up on special requests and make sure guest requirements reach the right team, every time.Support the team with sales reports and commercial tracking metrics.Uphold the service and quality standards our guests expect from Böëna.What You Bring1–3 years of experience in customer service, hospitality, tourism, or sales.Advanced English (B2–C1 level), spoken and written — non-negotiable, as most guests are international.Comfort with Microsoft Office and CRM tools.Excellent written and verbal communication, with a genuine service mindset.Strong organization and the ability to juggle multiple requests at once without losing detail.Proactivity, follow-through, and a results-driven attitude toward sales targets.A team player who stays composed when things get busy.Availability for hybrid work in San José, including rotating weekend coverage as needed by the team.Nice to HaveTechnical degree, diploma, or bachelor's in Tourism or a related field.Prior experience at a travel agency, tour operator, hotel, or tourism company.Familiarity with HubSpot and TourPlan.What We OfferHybrid work model in San José once the onboarding period (3 months) is complete.A place on a team built around excellence, collaboration, and creating unforgettable experiences for international guests.Real learning and growth opportunities within Grupo Böëna.A dynamic environment focused on innovation and service.Ready to help design the trips people talk about for years? Apply now via LinkedIn Easy Apply.