Sales Manager

Sales Manager — Bilingual Call Center Team
Genesis Management | Polanco, MX | On-site | Full-time | Monday–Friday, 8:00 AM–5:00 PM (shifts one hour during U.S. daylight saving time)
Build the team. Grow the leaders. Own the results.
We're looking for a Sales Manager who gets energized by developing people, not just hitting numbers — because here, the numbers follow the coaching.
You'll lead a team of twenty bilingual sales representatives selling our financial services to English-speaking customers. Your day is spent on the floor: listening to calls, coaching in the moment, spotting what's blocking a rep from closing, and helping them break through it. When your team wins, you win.
At Genesis Management, we're more than a call center — we're a community of go-getters driven by passion and purpose. Our values are the fuel behind everything we do:AMBITION · ADAPTABILITY · RESILIENCE · ENTHUSIASM · COMMITMENT · TEAMWORKIf you've ever wanted the runway to build a sales floor the right way — with real support behind you — this is that role.
Already on our team? We promote from within, and we mean it. Current Genesis reps and team leads are strongly encouraged to apply.
Before you applyPlease submit your resume in English. You'll be coaching English-language sales calls and reviewing English-language customer interactions daily, so fluent written and verbal English is essential. Applications without an English resume can't move forward.
Compensation and benefitsPerformance bonus — tied to your team's sales results and retention metrics, not your personal closes. Develop and keep your people, grow your earnings.Grocery vouchers: 10% of salary, beginning at permanent contractComprehensive leadership training, paid, plus ongoing developmentPaid professional certifications to grow your credentials on our budgetStatutory benefits from day one — IMSS, paid vacation, aguinaldo, and vacation premiumReferral program: up to $500.00 MXN per successful referralExecutive development opportunities and a clear path to senior leadership as we growNo evenings. No weekends. Monday through Friday, 8:00 AM to 5:00 PM. Because our customers are in the U.S. and Mexico no longer observes daylight saving time, this schedule shifts by one hour — to 7:00 AM–4:00 PM — during the U.S. daylight saving period, roughly March through November.
What you'll doCoach and develop your teamMonitoring live and recorded calls and delivering specific, actionable feedbackIdentifying individual skill gaps — objection handling, call control, active listening — and building targeted coaching plansLeading huddles and one-on-one coaching sessions to reinforce sales technique and objection handlingOnboarding new reps and getting them productive quickly
Own your team's performanceSetting, tracking, and delivering daily and monthly sales targets across the teamTracking team KPIs (conversion rate, average handle time, quality scores) and turning them into daily coaching plansForecasting performance and reporting results to senior leadershipManaging underperformance fairly and directly, with clear documentation and a real chance to improve
Retain and build the floorPartnering with recruiting to interview and select new representativesDriving team engagement and retention through recognition and career developmentOwning retention on your team and understanding why people stay or leave
Protect the businessMonitoring call quality and compliance through live listening and call recordingsMaintaining confidentiality of compliance-related information and materialsVerifying accuracy and integrity of customer data entered by your teamTaking on other related duties as assigned
What you'll bringRequiredFluent English, written and verbalHigh school diploma or equivalent3+ years in sales and/or collections, including at least 1 year formally leading a teamExperience in a high-volume outbound call center environment (our reps make 125+ calls per day)Demonstrated success coaching individuals to improved sales performanceComfort working with performance data — reporting, dashboards, and KPI analysisStrong MS Office skills, especially ExcelAbility to hold people accountable with warmth and directness at the same time
Nice to haveBachelor's degree in business, marketing, or a related fieldExperience in financial services or a regulated sales environmentFamiliarity with CRM and call center platforms (dialers, call recording, QA tools)Experience building or scaling a sales team from a small base
How to applyTo apply, submit your resume in English through this posting. We review every application.Genesis Management is an equal opportunity employer. We welcome applicants of all backgrounds. If you need an accommodation at any point in the application or interview process, let us know at [email protected] — we're glad to help.