Salesforce FSL Business Analyst

About the role

We are hiring a Salesforce Field Service Lightning (FSL) Business Analyst for an onsite contract role in St. Louis, MO.

We are seeking an experienced Business Analyst who bridges the gap between field service operations and technical development teams, driving requirement elicitation, process design, and functional workflows in Salesforce FSL environments.

Requirements

• Hands-on experience working as a Business Analyst on Salesforce Field Service (formerly FSL) projects, covering Work Orders, Service Appointments, Scheduling & Dispatcher Console rules, Inventory Management, and Service Resource tracking.
• Proven track record driving business process workshops, eliciting requirements, and authoring detailed BRDs, FRDs, User Stories, Acceptance Criteria, and process flow diagrams.
• Experience analyzing end-to-end field service business processes, field technician mobile workflows, dispatch optimization, and service delivery metrics.
• Strong ability to interface directly with business users, field dispatchers, product owners, and technical Salesforce developers/architects to validate solutions and manage UAT testing cycles.
• Salesforce Business Analyst or Salesforce Field Service Consultant certifications are preferred.
• Hands-on experience with Jira, Confluence, and Lucidchart/Visio is required.

Schedule

• Contract
• 100% Onsite Role

How to apply

• Send your updated resume directly by email.

Location

• St. Louis, MO