SAP BRIM Technical Project Manager/Support Lead

Tasks

• Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.
• Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates.
• Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.
• Provide functional governance across core modules:
• SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts.
• SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping.
• SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.

Requirements

• 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)
• 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP

Schedule

• Contract

How to apply

• Share resume by email or phone.

Location

• San Jose, CA