Scheduler/Service Coordinator

Tasks

• Create and maintain accurate client and Care Professional schedules
• Match Care Professionals with clients based on availability, skills and continuity of care
• Make approximately 60–80 inbound and outbound calls per day
• Respond quickly to sickness, cancellations and last-minute changes, and secure replacement cover
• Ensure 100% coverage of scheduled service hours
• Document and update scheduling activity in the company’s software system
• Resolve scheduling concerns raised by clients, families and Care Professionals
• Protect confidential information and escalate important matters to management
• Identify opportunities to retain or increase service hours

Requirements

• Minimum one year of experience in scheduling, coordination, customer service or a similar role
• Excellent spoken and written English
• Confident telephone manner and comfort with high call volumes (60–100 per shift)
• Strong organisation, prioritisation and quick decision-making under pressure
• Attention to detail, accurate record-keeping and strong Word and Excel skills
• Willingness to work US-aligned hours
• Reliable broadband and a professional home-working environment
• Advantageous: home-care or healthcare scheduling, US customer experience, BPO or n contact-centre background, or scheduling and CRM software skills

Schedule

• Full-time
• Hours aligned with US operations (some evenings and weekends)

How to apply

• Apply via email

Location

• Remote, supporting Washington, D.C., USA