Senior Customer Experience Manager Client Success Growth

Senior Customer Success Manager (B2B Client Growth)
Medellín, Colombia | Onsite | Monday to Friday, Business Hours
About the Role
We're looking for a Senior Customer Success Manager to own relationships with a portfolio of U.S.-based B2B clients. This is not a traditional customer service role. You'll work directly with executives and operational leaders to solve business challenges, drive results, and strengthen long-term partnerships.We're growing our team and building our Customer Success function as we scale. This role offers the chance to help define how we manage client relationships and drive account strategy. If you enjoy creating structure, building trust, and taking ownership of outcomes, you'll have meaningful impact here.
Because you'll work with U.S.-based clients daily, advanced professional English is required.
What You Will DoManage relationships for a portfolio of B2B clients, from day-to-day communication to executive-level conversationsProactively communicate through client check-ins, business reviews, and strategic discussions focused on client goals and resultsWork hand in hand with clients and internal teams to align priorities, commitments, and next stepsMonitor account health, client satisfaction, and overall business progressIdentify risks early and drive resolution before they become larger issuesSpot opportunities for growth and partner with internal teams to pursue themAct as a change agent to help shape how our Customer Success function approaches client partnerships and drives continuous improvementMaintain accurate CRM records and account plans
You Will Do Well Here IfYou have owned client relationships and been accountable for outcomesYou're comfortable working with executives, directors, and cross-functional teamsYou naturally create alignment and clarity after meetingsPeople trust your follow-through and attention to detailYou recognize issues before they become problemsYou can challenge ideas professionally when neededYou think beyond immediate requests and focus on long-term client successYou enjoy building processes and approaches rather than simply following them
What You Bring5+ years of experience in Customer Success, Account Management, Consulting, or another client-facing roleExperience managing B2B relationships with executive-level stakeholdersAdvanced English communication skillsExperience with CRM platforms such as Salesforce or HubSpotStrong organizational, project coordination, and prioritization skillsProven ability to spot risks, resolve issues, and maintain client trust during challenging situationsComfort working in a fast-paced, evolving environment with a lean team
Why Join UsYou'll manage your portfolio and have direct influence over account strategy and how our team scales. We're looking for someone who builds trust naturally, spots problems early, and thinks long-term about client success. If you want to own outcomes and shape how we operate as we grow, let's talk.