Senior Customer Service Representative (CSR)

Tasks

• Provide outstanding customer service and resolve inquiries and complaints.
• Lead and support customer service staff, ensuring quality and accuracy of work.
• Process permits, licenses, registrations, and related documentation.
• Maintain records, filing systems, and reports.
• Schedule inspections and coordinate with contractors and the public.
• Handle fee collection, payment processing, and administrative transactions.
• Interpret and communicate policies, procedures, and compliance requirements.
• Support management with reporting, documentation, and operational activities.

Requirements

• Customer Service Excellence
• Complaint Resolution
• Administrative & Clerical Support
• Permit & License Processing
• Data Entry & Record Management
• Microsoft Office Suite (Excel, Word, Outlook)
• Strong Communication & Problem-Solving Skills
• Attention to Detail & Organizational Skills
• Experience in customer service, public sector administration, permitting, licensing, inspections, municipal services, fire prevention, or regulatory compliance environments is highly desirable.

How to apply

• Send your resume by email.

Location

• Fort Worth, TX 76115