Senior Program Manager (Digital & Operations)

Tasks

• Lead end-to-end delivery (Design →\rightarrow→ Build →\rightarrow→ Testing) for multi-brand/multi-concept operations and digital ordering platform (MBDP).
• Manage 1st-Party (owned) and 3rd-Party (marketplace/partner) delivery orchestration and driver/dispatch platforms (Vromo).
• Coordinate Simphony POS upgrades/adapters, identity frameworks (Auth0 permissions), and Partner Integration Platforms.
• Drive alignment across Product, Engineering, Store Ops, Security, and external non-traditional retail partners (Walmart, airports, travel centers).
• Manage RAID logs, business case mechanics, cost centers, and project gating using Jira/Confluence, ServiceNow, and VNDLY.

Requirements

• 10–15+ years of Program/Project Leadership specifically within QSR (Quick Service Restaurant), Large Retail, Hospitality, or E-Commerce.
• Hands-on experience with digital ordering platforms (1P), store operations readiness, and non-traditional footprints (Walmart, travel centers, airports).
• 10–15+ years leading digital, POS, or operational programs in QSR, Retail, ✅Hospitality, or E-Commerce.
• Simphony POS (Brink/Toast helpful), Auth0, Vromo, 1P/3P delivery systems, and APIs/Middleware.
• Atlassian Suite (Jira & Confluence), ServiceNow, VNDLY, and executive-level PowerPoint/Excel storytelling.
• Calm under high-pressure environments, strong cross-functional alignment, and exceptional problem-solving ("connecting the dots").
• Local to Atlanta (Onsite) + must pass b

Location

• Atlanta, GA (Onsite)