Senior Specialist Industrial IoT AVEVA

Job Title: Senior Specialist – Industrial IoT (AVEVA) Location: Brazil (Remote) Employment Type: Contract
Key Responsibilities: Lead discussions and coordinate with customers to understand business requirements and document functional and technical specifications. Participate in the design and architecture enhancement of Manufacturing Execution System (MES) and system integration solutions. Work closely with the global team to manage customer relationships and satisfaction. Research, identify, develop, and recommend corrective measures to address technical and application issues identified in the field or in-house. Identify and qualify product and solution failures and assist engineering in resolving them. Perform RCA and recommend corrective measures to address technical and application issues. Help customers maintain the reliability and performance of their systems and address potential technical problems. Assist Application Engineers with site-specific difficulties during new site commissioning, system upgrades, and expansions. Track cases by entering them into the Customer Relationship Management (CRM) tool. Research and document technical problems and solutions using the Knowledge Base. Required Qualifications: Engineering or equivalent degree. 8–10 years of experience in digital manufacturing solutions. Hands-on experience with development, deployment, troubleshooting, and support related to Manufacturing Execution System (MES), including code review and bug fixing. Experience with AVEVA MES, System Platform, Historian, and OI. Familiarity with production process flow and supply chain topics. Hands-on experience with MS SQL, .NET, and JavaScript. Understanding of ISA-88 and ISA-95 standards. SQL query development, troubleshooting, and performance tuning. Knowledge of Pharma MBR, eMBR, and Recipe Management. Positive attitude, enthusiastic, self-motivated, and customer-focused. Team player with strong cross-functional collaboration skills. Quick learner with an inquiring mind. Strong written and verbal communication skills. Comfortable working in a fast-paced, dynamic environment. Ability to work with consultants, senior IT engineers, account managers, and personnel. Willingness to work flexible timings with offshore/onshore teams and travel, including São José dos Campos, Brazil, as needed. Language Requirements: English reading, listening, understanding, speaking, and translation to Portuguese. Ability to demonstrate product features, conduct walkthroughs, and provide training in Portuguese. Ability to perform live English-to-Portuguese translation during webinars and corporate training for local users and AVEVA Product Administrators.