Senior Technical Support/Desktop & End User Support

Requirements

• Local Candidates Only
• Face-to-Face (Mandatory) interview
• Microsoft Intune
• Apple Business Manager
• 8+ years of experience aligning IT systems with organizational business processes.
• 5+ years of experience in a lead capacity.
• 7+ years of experience in IT support, particularly in Tier 2 and Tier 3 service desk environments.
• Strong experience administering Microsoft 365 services, including:User Licensing ManagementMicrosoft TeamsMicrosoft Intune and MDMExchange OnlineSharePoint and OneDriveMicrosoft BookingsMicrosoft Defender for Endpoint
• Experience with ticketing systems such as SolarWinds Service Desk, Samanage, or similar platforms.
• Strong experience in patch management, including assessment, scheduling, deployment, and verification.
• Experience in cloud security, IAM, secure configurations, and data protection.
• Hands-on experience with the Palo Alto Prisma Suite, including Prisma Cloud and Prisma Access.
• Strong knowledge of networking, SIEM tools, threat detection, and incident response.
• Proficiency in scripting and automation using Python or Bash.
• Understanding of compliance, governance, and regulatory requirements in cloud environments.
• Experience integrating Prisma solutions with other security platforms and managing APIs for automation and data exchange.

Schedule

• Onsite
• Long-Term Contract

How to apply

• Share your updated resume by email.

Location

• Sacramento, CA