Senior Technical Support Engineer – Desktop & End User Support
External job listingat Cloudittec
📢 We’re Hiring: Senior Technical Support Engineer – Desktop & End User Support 📍 Location: Sacramento, CA 💼 Job Type: Contract 🧑💻 Experience: 8+ Years 📌 Work Arrangement: Local can...
Salary
Not provided
Location
Sacramento, United States
Employment type
Full time
Workplace
Not provided
Senior Technical Support Engineer – Desktop & End User Support
Sacramento, United States
Job description
📢 We’re Hiring: Senior Technical Support Engineer – Desktop & End User Support
📍 Location: Sacramento, CA
💼 Job Type: Contract
🧑💻 Experience: 8+ Years
📌 Work Arrangement: Local candidates only
🤝 Interview: Face-to-face (F2F) interview mandatory
We are looking for experienced Senior Technical Support Engineers with strong expertise in desktop engineering, enterprise end-user support, Microsoft 365 administration, endpoint management, and IT security.
🔹 Key Responsibilities
Provide advanced Tier 2/Tier 3 desktop and end-user technical support.
Administer Microsoft 365 services, including Teams, Exchange Online, SharePoint, OneDrive, and user licensing.
Manage Microsoft Intune, endpoint configuration, MDM, device enrollment, and patch deployment.
Support enterprise ticketing systems such as SolarWinds Service Desk or similar platforms.
Assist with IAM, cloud security, data protection, threat detection, and incident response.
Work with Palo Alto Prisma Cloud and Prisma Access solutions.
Develop scripts and automation using Python, Bash, or similar technologies.
Support networking, security compliance, governance, and enterprise IT operations.
Provide technical leadership and align IT systems with business requirements.
🔹 Required Skills
✅ 8+ years of experience in IT systems and enterprise support environments.
✅ 7+ years of Tier 2/Tier 3 IT support or service desk experience.
✅ 5+ years of experience in a technical lead capacity.
✅ Strong hands-on experience with Microsoft 365, Intune, Defender for Endpoint, MDM, and endpoint management.
✅ Experience with Exchange Online, Teams, SharePoint, OneDrive, and licensing administration.
✅ Knowledge of patch management, networking, IAM, SIEM tools, and incident response.
✅ Familiarity with Palo Alto Prisma Cloud and Prisma Access.
✅ Scripting and automation experience with Python, Bash, or similar technologies.
✅ Experience with security platform integrations and APIs.
🔹 Preferred Skills
⭐ Hands-on experience with Apple Busin