Senior Training Specialist (Audio Visual & Video Conferencing)

🎓 We’re Hiring: Senior Training Specialist (Audio Visual & Video Conferencing)
📍 Toronto, ON (Onsite, Downtown Toronto)
🕒 Contract: 233 days, with potential extension of 142 days
🏛️ Client: Ontario Public Sector (Justice Technology Services)
We’re looking for a Senior Training Specialist who knows AV and video conferencing technology inside out and can make it easy for anyone to use. You’ll design, build, and deliver practical, scenario-based training and user manuals for technology users across the justice sector.
What you’ll do:
🔹 Assess training needs, then plan, design, develop, and evaluate training programs
🔹 Deliver in-person and remote training to groups and individuals
🔹 Create user manuals, guides, support materials, and interactive e-learning modules
🔹 Translate complex technical concepts into clear, plain language
🔹 Tailor delivery methods to different user groups and learning styles
🔹 Support business analysis and User Acceptance Testing, including reviewing control system interfaces against business requirements
🔹 Prepare reports and related training communications
Must haves:
✅ Hands-on technical expertise with AV and video conferencing hardware and platforms (cameras, displays, microphones, audio amplification, input/output connectors, touch panel controllers)
✅ Strong writing skills for training materials and user manuals, with sharp attention to detail
✅ A scenario-based, practical teaching style built on real use cases
✅ Ability to explain technical terms in plain language
✅ 10+ years of adult training experience
✅ 5+ years of audio and video conferencing technology experience
Also looking for:
➕ Experience with Adobe Captivate and e-learning development
➕ Knowledge of adult education principles and AODA requirements for e-learning and written manuals
➕ Strong facilitation, presentation, and consultative skills
➕ Proficiency with word processing, spreadsheets, presentation software, and web-based facilitation tools
➕ Public sector experience
📩 Sen