Service Advisor

About the role

AAA Mountain West Group is seeking a Service Advisor focused on delivering an outstanding member experience and facilitating technicians’ workflow. The role involves listening and asking appropriate questions to help diagnose vehicles while maintaining high customer satisfaction. Service Advisors provide courteous service, explain services and charges clearly, communicate accurate completion timelines, and support quality work.

Responsibilities

• Interact with members, determine their perceived auto repair needs, and work to meet and exceed their customer service expectations.
• Document repairs, diagnostic work, and maintenance work accurately in the shop management system.
• Ensure all necessary BAR requirements are met in repair order preparation.
• Schedule work, prepare estimates, assign work to technicians, order parts, and coordinate other service activities.

Benefits

• 11 paid holidays and up to 17 days of PTO in the first year, starting to accrue on day one; 22 days off in the second year.
• Medical, dental, vision, a wellness program, and other benefits.
• 401K matching at $1 to $1 up to 6% annually.
• Tuition reimbursement for ASE Certifications.
• State-of-the-art equipment and facilities, with consistent car count and a high volume of AAA tow-ins.
• A free AAA Membership and employee discounts.
• Closed Sundays.

Key facts

• The role focuses on member experience and facilitating technicians’ workflow.
• Responsibilities include scheduling work, preparing estimates, and ordering parts.
• Benefits include 11 paid holidays and up to 17 days of PTO in the first year.