Service Desk Personnel (IT Support Specialist)

Tasks

• Reset passwords, unlock accounts, navigate Organizational Units (OUs), and verify user attributes using Active Directory.
• Manage, track, and assign technical support requests efficiently via ServiceNow.
• Configure, administer, and troubleshoot local and server print queues.
• Setup, deploy, and manage iOS devices (iPads/iPhones), including iTunes accounts, network settings, and data backup/restoration.
• Provide tier-1/tier-2 desktop and application troubleshooting (compatibility, permissions, browser vs. installed apps) using MSRA, RDP, Teams, and Webex.
• Diagnose basic network connectivity issues (Internal/External, VPN, LTE, Wi-Fi) and support video conferencing tools (Cisco WebEx, MS Teams, Cisco Presence).

Requirements

• Must be local or within a short commuting distance to Nashville, TN.
• IT Call Center / Help Desk experience preferred (ability to handle up to 30 calls per day).
• Must be able to comfortably lift at least 50 lbs for physical hardware deployments and equipment setup.
• Excellent verbal communication and strong customer service skills are required.

Schedule

• Monday – Friday | 8:00 AM – 4:30 PM CST
• Full-Time Contract

How to apply

• Reach out directly.

Location

• Nashville, TN (On-Site - 312 Rosa Parks Ave, Suite 15)