ServiceNow Architect

Tasks

• Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
• Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.
• Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
• Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.
• Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.
• Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.
• Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.
• Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.
• Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.
• Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.
• Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.
• Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Requirements

• Please apply only if you are currently in Canada.

Schedule

• Full-time, permanent role.

How to apply

• Send your resume by email.

Location

• Toronto, ON Canada