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Software Support Engineer – Automation
External job listingat Lorventech
Software Support Engineer – Automation in Atlanta, GA or Los Angeles, CA. Contract. Rotational shifts; overtime may be required.
External source - not verified5 days agoOpen until: Jan 26, 2027
Salary
Not provided
Location
Los Angeles Creek, Canada
Employment type
Full time
Workplace
Not provided
Software Support Engineer – Automation
Los Angeles Creek, Canada
Job description
Tasks
- Resolve technical issues escalated by L2, aiming to close as many as possible without L4/R&D involvement.
- Prioritize tickets by severity and follow workflows, SLAs, SOPs, and escalation procedures.
- Provide R&D with complete ticket details and technical findings.
- Maintain and share accurate site-specific and product documentation with client service teams.
- Support the development of technically capable client service managers and service engineers.
- Track software and hardware reliability metrics across installations.
- Identify potential failures and help implement preventive measures.
Requirements
- B.Tech degree and 6 months to 2 years of experience in 24/7 software support.
- Experience with Linux/Unix and SQL.
- Strong scripting knowledge in Python and/or Shell.
Schedule
- Contract
- Rotational shifts; overtime may be required
- Willingness to work rotational shifts and overtime as needed.
How to apply
- Send a message or share your resume.
Location
- Atlanta, GA or Los Angeles, CA