Store Manager

Company Description Rado Plaza Las Americas is a retail location dedicated to offering premium timepieces and exceptional customer service in one of Puerto Rico’s most visited shopping destinations. The store focuses on delivering an elevated shopping experience that reflects the quality and innovation of the Rado brand. Team members work in a professional, customer-centric environment that values reliability, integrity, and product knowledge. The company encourages collaboration and continuous learning, providing opportunities to grow within luxury retail. Working at Rado Plaza Las Americas means representing a global brand while engaging with a diverse customer base.Role Description The Manager at Rado Plaza Las Americas is responsible for overseeing daily store operations, ensuring excellent customer service, and maintaining a high standard of visual presentation. This full-time, on-site role in Puerto Rico includes supervising and coaching team members, managing schedules, and monitoring performance to meet sales and service objectives. The Manager will handle inventory control, cash management, and reporting, while enforcing company policies and procedures. The role also involves developing local sales strategies, building customer relationships, and resolving customer concerns in a professional manner. The Manager collaborates with brand representatives and senior leadership to execute promotions and maintain compliance with corporate standards.Qualifications Demonstrated experience in retail or store management, with the ability to lead and motivate a team to achieve sales and service goals.Strong customer service and interpersonal skills, with a focus on building relationships and creating a positive in-store experience.Proficiency in basic business operations, including inventory control, cash handling, and reporting.Effective communication and organizational skills, with the ability to prioritize tasks and manage time in a dynamic environment.Comfort with using point-of-sale systems and basic office software; willingness to learn brand and product details.Ability to work on-site in Puerto Rico, including weekends, holidays, and peak retail periods as needed.Previous experience in luxury retail or jewelry/watches is preferred but not required.High school diploma or equivalent required; additional education in business, management, or a related field is an advantage.