Strategic Account Specialist

About the role

Fracht Group - North America is seeking a motivated, results-driven Strategic Account Specialist to drive growth within its division. The role blends new business development, strategic account management, and cross-functional collaboration across freight forwarding, customs brokerage, drayage, and warehousing.

The ideal candidate has experience in freight forwarding, pricing strategy, and supply chain optimization, along with a strong commercial mindset and proven client-facing skills. The role develops new opportunities and expands existing relationships within assigned accounts while ensuring high service quality and operational alignment.

Responsibilities

• Build and maintain account plans for assigned customers.
• Expand services within key accounts across trade lanes and logistics functions, including FFW, Customs, FRT, and WHS.
• Identify and pursue up-sell and cross-sell opportunities aligned with client goals.
• Identify and pursue new business opportunities in assigned territories and industry verticals.
• Prepare tailored proposals, support RFQs, and drive opportunity closure.
• Support marketing initiatives and attend relevant trade shows or networking events.
• Serve as the primary commercial point of contact for assigned accounts.
• Conduct regular client visits, QBRs, and performance reviews, at least twice per year per account.
• Track client engagement and ensure less than 5% client attrition across the portfolio.
• Deliver customer satisfaction of 90% or higher based on feedback and surveys.
• Generate quotes and support strategic pricing efforts aligned with operational capacity.

Requirements

• Experience in freight forwarding, pricing strategy, and supply chain optimization.
• A strong commercial mindset and proven client-facing skills.

Key facts

• The role combines new business development, strategic account management, and cross-functional collaboration.
• Experience in freight forwarding, pricing strategy, and supply chain optimization is sought.
• Conduct performance reviews at least twice per year per account.
• The role targets customer satisfaction of 90% or higher based on feedback and surveys.

Estimated salary

Estimated salary for sales representative in United States: USD 3,100 - 7,000 per month, based on 170 CazVid job posts that state their pay. This is an estimate, not the salary offered.