Support Operations Specialist Technical

Maildoso is a powerful email hosting solution built for B2B sales teams, helping them run high-performance marketing campaigns with reliable, scalable, and compliant email infrastructure. Since launching in January 2022, we are helped businesses worldwide improve deliverability, streamline outbound efforts, and connect with prospects more effectively.
About the Role:This is a hands-on technical support operations role focused on structured requests, not frontline customer support. The Customer Success team collects the initial context, and you investigate, verify, fix what can be handled through internal tools, and escalate complex cases with clear context. Direct customer contact is occasional and only needed for clarifications.
You may be a good fit if you have:Solid knowledge of DNS, SMTP, IMAP, MX, SPF, DKIM, and DMARCBasic SQL/DB skillsStrong Excel/Google Sheets proficiencyExperience with Jira and similar operational toolsUnderstanding of n8n or other no-code automation toolsFluent written EnglishStrong attention to detail and ownership
Nice to have: experience with email infrastructure, deliverability, cold outreach, Intercom, Stripe, or SaaS support operations.
Working hours: Full-time, Monday-Friday, aligned with 10:00 AM - 7:00 PM UTC-3 business hours.We are primarily looking for candidates in LATAM or nearby time zones who can fully cover this schedule.
How to Apply: Please send us a short cover note re. about your experience with DNS, SMTP, and IMAP, including an example of an issue you diagnosed and resolved.Which of the following tools you have worked with: SQL, DBeaver, Jira, n8n, Excel, Intercom, and Stripe.
The final stage includes a short practical test based on a real customer support ticket, followed by a conversation with the team.
The opportunity is open July 22nd, 2026.