SVP Client Success
External job listingat Cadent
Lead Cadent’s linear and digital client-facing organization, unify service models and drive client value, retention, renewal, expansion and satisfaction.
Salary
Not provided
Location
New York, United States
Employment type
Full time
Workplace
Not provided
SVP Client Success
New York, United States
Job description
About the role
Cadent is seeking a visionary Senior Vice President of Client Success to lead its linear and digital client-facing organization across managed- and self-serve. The role will unify service models and drive client value, owning the journey from pre-sale to post-sale. Reporting to the Chief Operating Officer, this leader will serve as a strategic partner to clients and guide a large team of associates.
Cadent’s predictive AI orchestrates outcomes across platforms, media and stages of the customer journey. As the company scales in an increasingly competitive, AI-driven market, it aims to create a unified end-to-end client experience that drives measurable business outcomes.
Responsibilities
- Lead the client-facing organization across linear and digital, managed- and self-serve services.
- Own the client journey across Media Planning, Account Management and Creative Services, before and after the sale.
- Drive retention, renewal, expansion and client satisfaction.
- Build a cohesive strategy connecting platform adoption with managed services performance.
- Partner closely with Sales and Sales Strategy & Solutions while remaining accountable for pre- and post-sale client value, retention, expansion and long-term client health.
- Align Product, Engineering and Go-to-Market (GTM) teams around client needs and outcomes.
- Integrate pre- and post-sales processes, elevate service models and create cohesive client excellence from pitch to post.
Requirements
- Expertise in Ad Tech, analytical rigor and top-tier leadership skills.
Key facts
- Leads Cadent’s linear and digital client-facing organization across managed- and self-serve.
- Owns the client journey before and after the sale, including retention, renewal, expansion and satisfaction.
- Requires Ad Tech expertise, analytical rigor and top-tier leadership skills.
Frequently asked questions
What does the SVP Client Success role involve?
The role leads Cadent’s linear and digital client-facing organization across managed- and self-serve, owning the client journey before and after the sale.
What client outcomes does this role own?
The role is responsible for retention, renewal, expansion and satisfaction, as well as long-term client health.
What expertise and skills does Cadent seek?
The listing calls for analytical rigor, Ad Tech expertise and top-tier leadership skills.