Team Lead (eCommerce Account)

We are seeking a dedicated and experienced Team Lead for our eCommerce Account division located in Cebu City, Cebu, Philippines. This is a full-time position in a dynamic industry that continues to grow and innovate. As a vital part of our company, which is focused on enhancing online shopping experiences, you will play a crucial role in guiding a team towards achieving excellence in eCommerce customer service and operations. Your leadership will directly impact the success of our projects and overall company objectives. Key Responsibilities Lead a team of eCommerce professionals, providing direction and motivation to achieve operational targets. Oversee day-to-day operations, ensuring adherence to deadlines and performance standards. Facilitate training sessions to enhance team skills and improve customer satisfaction metrics. Monitor and analyze performance data, creating reports for management to drive process improvements. Collaborate with cross-functional teams to develop strategies that improve the overall customer experience. Address and resolve any escalated customer issues in a timely and efficient manner. Participate in project planning and implementation, ensuring alignment with company goals and business vision. Required and Preferred Qualifications Bachelor's Degree in Business Administration or related field. Proven leadership skills with a minimum of 3 years experience in an eCommerce or customer service environment. Exceptional communication and interpersonal skills. Familiarity with eCommerce platforms and related software tools. Experience in performance management and team development. This role offers exciting growth opportunities in a fast-paced environment, where you will be an essential factor in the company’s success. Our company culture emphasizes innovation, collaboration, and professional integrity, creating a supportive workplace for all employees. We also provide modern workplace benefits, including flexible working hours and opportunities for professional development, to help you advance in your career. The technical environment includes common tools such as eCommerce management software, analytic platforms, and customer relationship management (CRM) systems. You will be part of a structured team, reporting directly to the eCommerce Operations Manager, and collaborating closely with marketing, sales, and IT departments to achieve cross-functional objectives.