eCommerce Account Team Lead — Cebu City, Philippines

Gratitude Inc is hiring a full-time Team Lead for its eCommerce Account in Cebu City, Cebu, Philippines. Lead a team focused on eCommerce customer service and operations, supporting strong performance and better online shopping experiences.

Key Responsibilities

• Lead, coach, and motivate eCommerce professionals to meet operational targets.
• Oversee daily operations and ensure deadlines and performance standards are met.
• Deliver training to build team skills and improve customer satisfaction.
• Monitor performance data, prepare management reports, and identify process improvements.
• Work with cross-functional teams to improve the customer experience.
• Resolve escalated customer issues promptly and effectively.
• Support project planning and implementation in line with company goals.

Required Qualifications

• Bachelor’s degree in Business Administration or a related field.
• At least 3 years of experience in eCommerce or customer service, with demonstrated leadership skills.
• Strong communication and interpersonal skills.
• Familiarity with eCommerce platforms and related software.
• Experience in performance management and team development.

Compensation and Work Details

• Employer: Gratitude Inc
• Location: Cebu City, Cebu, Philippines
• Employment type: Full-time, on-site
• Listed pay: 30000 per year

Join a collaborative, fast-paced environment with opportunities to contribute to team development, operational excellence, and eCommerce customer service.