Teamcenter L1 Support Engineer

Tasks

• Provide end-to-end L1 support for enterprise Teamcenter PLM application operations, handling user inquiries and issue resolution.
• Manage incidents, service requests, and problem tickets using ITSM platforms like ServiceNow, ensuring strict adherence to SLAs.
• Coordinate seamlessly with L2/L3 engineering and platform teams to escalate complex technical issues and drive rapid containment.
• Perform workflow monitoring, batch job tracking, and process troubleshooting within Teamcenter environments.
• Manage user access administration, role assignments, and security maintenance.
• Support Bill of Materials (BOM) management, Change Management, and core engineering release processes.
• Act as a key liaison for business users, global stakeholders, and engineering teams to ensure operational continuity.
• Utilize basic SQL and Linux/Windows administration capabilities to run diagnostic checks and system health monitoring.

Requirements

• 7+ Years
• U.S. Citizens (USC) or Green Card Holders (GC) ONLY
• Core PLM: Teamcenter PLM Support, Teamcenter Rich Client (RAC), BOM & Change Management.
• Operations & ITSM: Workflow Monitoring & Troubleshooting, User & Access Management, ServiceNow / ITSM Tools

Schedule

• Full-Time / Contract

Location

• Santa Clara Valley (SCV), CA
• Austin, TX