Tech Support Virtual Internship

About the role

The GAO Group, headquartered in New York City, USA, and Toronto, Canada, is a leading supplier of advanced electronics and networking products for engineers worldwide.

GAO Tek Inc. is seeking Tech Support Interns to assist with technical troubleshooting, documentation, product support, website content, AI-assisted research, and customer support while collaborating with international teams.

Tasks

• Assist with technical troubleshooting and issue documentation.
• Support technical documentation and knowledge base updates.
• Research IoT, engineering, and test & measurement technologies.
• Create and edit website/product content using AI tools.
• Assist with webpage formatting and publishing.
• Participate in issue tracking and quality improvement.
• Collaborate with engineering, marketing, and support teams.
• Analyze recurring technical support issues.

Requirements

• Currently pursuing or completed a Bachelor's degree in IT, Computer Science, Electronics, Electrical Engineering, Software Engineering, or a related field.
• Familiarity with AI tools (ChatGPT, Claude, Gemini, etc.).
• Basic knowledge of HTML/CSS.
• Strong analytical, research, and communication skills.
• Interest in IoT, engineering products, and technical support.
• Preferred: Knowledge of IoT, embedded systems, or wireless technologies.
• Preferred: Experience with WordPress/CMS.
• Preferred: Basic web development or UI/UX knowledge.
• Preferred: Technical documentation or customer support experience.

Schedule

• Internship
• Flexible remote internship.

Benefits

• Hands-on technical support experience.
• Exposure to enterprise technology.
• Mentorship and skill development.
• Certificate upon successful completion.

How to apply

• Send your resume by email.

Location

• Remote(Unpaid)