Technical Support

Company Description AB POS Solutions is a U.S.-based financial technology and SaaS company that builds enterprise-grade platforms for modern commerce, payments, and business operations. Its cloud-based ecosystem enables organizations to automate key processes, strengthen financial performance, and gain clearer operational visibility. The company’s secure, intelligent, and integrated digital solutions help businesses scale efficiently while supporting innovation and sustainable growth. AB POS Solutions’ portfolio includes NUV POS, a unified commerce platform, and orb1, an advanced financial technology network that connects commerce, payments, financial services, and operational management within a flexible, scalable infrastructure.
Role Description This is a full-time, on-site Technical Support role based in San Salvador, El Salvador. The Technical Support professional will handle incoming support requests, diagnose technical issues, and provide timely resolutions for users of AB POS Solutions’ platforms. Daily responsibilities include troubleshooting hardware and software problems, documenting cases, and escalating complex issues to appropriate internal teams when needed. The role involves guiding customers through product features, supporting system configurations, and ensuring a positive, reliable support experience. The individual will collaborate with product, engineering, and operations teams to report recurring issues, contribute to knowledge base content, and help improve service quality and system stability.
Qualifications
Strong Technical Support and Troubleshooting skills to diagnose, prioritize, and resolve issues efficiently.Excellent Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally.Solid Analytical Skills to interpret logs, identify patterns, and propose practical solutions.Familiarity with POS systems, financial technology platforms, or SaaS environments is highly beneficial.Ability to document cases accurately and follow structured support processes and SLAs.Comfort working in an on-site environment in San Salvador, El Salvador, collaborating with cross-functional teams.Proficiency in relevant operating systems, networking basics, and common business applications.Previous experience in a technical or customer-facing support role and a vocational or academic background in IT, Computer Science, or a related field is preferred.