Technical Support Engineer – Remote in Colombia
Published on CazVidat Open LMS
Join Open LMS as a remote Technical Support Engineer in Colombia. Provide Tier 2/3 LMS support, troubleshoot customer issues, and assist with integrations.
Salary
Not provided
Location
Colombia
Employment type
Full time
Workplace
Remote
Technical Support Engineer – Remote in Colombia
Colombia
Job description
Open LMS is seeking a Technical Support Engineer to provide advanced Tier 2 and Tier 3 support for its open-source Learning Management System (LMS) and help customers with LMS integrations. This full-time, remote role is based in Colombia and is suited to an adaptable IT professional who enjoys solving technical problems and helping users with varied levels of technical experience.
About Open LMS
Open LMS creates learning experiences through an open-source Learning Management System. As a fully remote company, its diverse team collaborates to deliver learning solutions, with a focus on innovation, quality, accessibility, and professional growth.
Responsibilities
- Troubleshoot technical issues: Reproduce, investigate, analyze, and resolve customer inquiries submitted through Zendesk.
- Coordinate with customers and teams: Serve as a point of contact for clients and partners, connecting them with technical teams such as DevOps and Operations.
- Resolve problems: Investigate technical challenges and work toward timely, comprehensive solutions.
- Support escalations: Assist Tier 1 Customer Support Specialists with complex issues requiring advanced technical support.
- Help with LMS integrations: Provide technical assistance related to integrations with the Open LMS platform.
Qualifications
- Experience addressing a broad range of IT and technical support challenges.
- Ability to troubleshoot and analyze technical issues, including issues involving code.
- Strong communication skills and the ability to support users with varied technical expertise.
- Adaptability and a commitment to continual learning.
Job details
- Job title: Technical Support Engineer
- Employer: Open LMS
- Location: Colombia
- Work arrangement: Fully remote
- Employment: Full-time
- Salary: Not specified
Frequently asked questions
Is this position fully remote?
Yes, this Technical Support Engineer role at Open LMS is fully remote for candidates based in Colombia.
What kind of technical skills do I need for this job?
You should be proficient in PHP, SQL databases, UNIX/Linux, and have a good understanding of networking fundamentals.
What are the main responsibilities of this role?
You will troubleshoot Tier 2 and 3 issues, collaborate with clients and internal teams, manage LMS integrations, mentor staff, and contribute to knowledge management.
Do I need experience in education technology or LMS platforms?
Preferred experience includes a background in EdTech and expertise with learning management systems.
Is this a full-time job?
Yes, this is a full-time position with Open LMS.
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