Technical Support Representative

Job Summary
We are looking for a Bilingual Customer Service / Technical Support Representative to deliver high-quality support to English-speaking customers.
This role is ideal for customer-focused professionals who enjoy problem-solving, technology, and working in a fast-paced environment while ensuring an outstanding customer experience.
🛠️ Key Responsibilities
✅ Provide customer service and technical support primarily in English via phone✅ Handle inquiries related to products, services, billing, and technical issues✅ Troubleshoot and resolve customer issues efficiently and professionally✅ Accurately document all interactions in CRM and internal systems✅ Follow quality standards, security policies, and operational procedures✅ Escalate complex or sensitive cases following established guidelines✅ Maintain a customer-focused, empathetic, and solution-oriented attitude

🎓 Main Job Requirements
Language Skills (Mandatory)• English: Advanced (C1) – REQUIRED

💻 Technical Skills
• Basic to intermediate computer proficiency• Experience with CRM systems and ticketing tools• Ability to multitask across multiple systems
Soft Skills
• verbal and written communication (English)• Strong customer service orientation• Problem-solving and critical-thinking skills• Adaptability and stress tolerance• Teamwork and accountability• Time management and attention to detail

➕ Additional Requirements
• Flexible schedule availability• Strong commitment to quality, compliance, and security standards• Willingness to learn, grow, and develop within the organization