Technical Support Specialist – Sparks, Nevada (Remote)
Published on CazVidat Trescal
Join Trescal as a remote-eligible Technical Support Specialist in Sparks, Nevada. Provide customer support, troubleshoot issues, and earn $90,000 per year.
Salary
$90,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Technical Support Specialist – Sparks, Nevada (Remote)
$90,000 per year
Job description
Trescal is hiring a full-time Technical Support Specialist for candidates based in the United States. This remote-eligible role is associated with Sparks, Nevada, and focuses on resolving customer technical issues, supporting product quality, and delivering an excellent customer experience.
Key Responsibilities
- Resolve technical issues by phone, email, and chat while maintaining a high standard of customer service.
- Diagnose hardware and software problems, document solutions, and share knowledge with the support team.
- Work with cross-functional teams to escalate unresolved issues and support continuous improvement.
- Guide customers on product usage and recommended practices.
- Create and maintain support documentation and FAQs.
- Manage support tickets and provide timely resolutions and follow-ups.
- Review customer feedback and share product insights with relevant teams.
Required and Preferred Qualifications
- An associate degree in a related field is preferred.
- Strong written and verbal communication skills.
- Technical support or customer service experience; 1–2 years is preferred.
- Familiarity with support software, ticketing systems, and remote support tools.
- Ability to work independently and collaborate effectively with a team.
- A customer-focused approach and interest in technology.
Compensation and Employment
Pay: $90,000 per year. This is a full-time role with remote eligibility for candidates based in the United States.
About Trescal
Join Trescal’s collaborative technical support team and help customers get the most from its products while contributing to ongoing service and product improvements.
Frequently asked questions
Is this position remote or on-site?
This Technical Support Specialist role is based in Sparks, Nevada and is not remote eligible.
What is the salary for this job?
The salary for this position is USD 90,000 per year.
What kind of experience do I need to apply?
The job prefers candidates with 1-2 years of experience in technical support or customer service.
Do I need any specific education for this role?
An Associate's Degree in a related field is preferred but not strictly required.
What will my main responsibilities be?
You will resolve technical issues via phone, email, and chat, troubleshoot hardware and software problems, manage support tickets, and help train customers on product usage.
What skills are important for this role?
Strong verbal and written communication skills, familiarity with ticketing systems and remote support tools, and a customer-focused mindset are important for this role.