Technical Support Specialist Job in Sparks, NV - USA Based

Join Trescal as a Technical Support Specialist in Sparks, Nevada. Play a key role in delivering exceptional technical assistance and ensuring customer satisfaction in a fast-growing, innovative company. This full-time position offers remote work eligibility and a collaborative environment focused on growth and excellence. Key Responsibilities Resolve technical issues via phone, email, and chat to maintain high customer satisfaction. Diagnose and troubleshoot hardware and software problems, documenting solutions to support team knowledge. Collaborate with cross-functional teams to escalate unresolved issues and drive continuous improvement. Provide training and guidance on product usage and best practices to customers. Develop and maintain support documentation and FAQs to empower users and streamline support. Manage support tickets through internal ticketing systems, ensuring timely resolution and follow-up. Monitor customer feedback and share insights with the product team to improve product quality and features. Required and Preferred Qualifications Associate's Degree in a related field preferred. Excellent verbal and written communication skills essential for customer interactions. 1-2 years of experience in technical support or customer service preferred. Familiarity with ticketing systems and remote support tools. Ability to work independently and collaboratively within a team. Customer-focused mindset with a passion for technology. Become part of a motivated and supportive technical support team that values your growth and contributions. Apply now to advance your career with Trescal in Sparks, NV.