Technical Support Specialist – Sparks, Nevada

Trescal is hiring a full-time Technical Support Specialist in Sparks, Nevada. This role is remote-eligible and open to candidates based in the United States. Help customers resolve technical issues, get more from their products, and share feedback that supports product improvement.

Key Responsibilities

• Provide technical support by phone, email, and chat, aiming for timely, helpful resolutions and strong customer satisfaction.
• Diagnose hardware and software issues, troubleshoot problems, and document solutions for team reference.
• Work with cross-functional teams to escalate unresolved cases and contribute to continuous improvement.
• Guide and train customers on product use and best practices.
• Help create support documentation and FAQs that make it easier for users to find answers.
• Track support tickets in the internal ticketing system and manage follow-ups through resolution.
• Review customer feedback and share insights with the product team to inform quality and feature improvements.

Required and Preferred Qualifications

• One to two years of experience in technical support or customer service is preferred.
• An associate degree in a related field is preferred.
• Strong written and verbal communication skills.
• Familiarity with technical support tools, such as ticketing systems and remote support software.
• Ability to work independently and collaborate effectively with a team.
• Customer-focused approach and interest in technology.

Compensation and Employment

This is a full-time position with annual pay of $90,000 per year. The role is remote-eligible for U.S.-based candidates; the listed location is Sparks, Nevada.