Telecaller, Counselor, and Receptionist

We are seeking a dedicated and enthusiastic individual to join our team as a Telecaller, Counselor, and Receptionist in Mohali, Punjab, India. This full-time position offers a unique opportunity to engage with clients and assist them in their journey, providing valuable customer service and support in a dynamic work environment. As part of our team, you will play a vital role in creating positive first impressions and contributing to the growth of our organization. Key Responsibilities Conduct outbound calls to potential clients to provide information about our services and programs. Assist clients in understanding their needs and guide them through the counseling process. Utilize effective communication techniques to address customer inquiries and resolve issues. Manage the reception area, welcoming clients and guests professionally and courteously. Document client interactions accurately and maintain updated records in our system. Collaborate with the sales team to identify new business opportunities and close sales. Participate in training sessions and workshops to enhance skills and knowledge in counseling and customer service. Required and Preferred Qualifications High School Diploma or equivalent. Strong communication skills in both verbal and written forms. Experience in counseling, customer service, or sales roles is preferred. Ability to manage time effectively and prioritize tasks. Proficient in using common software tools and technology. At least 1-2 years of experience in a related role is desirable. Our team operates in a collaborative and supportive environment where all members work together to achieve common goals. As a Telecaller, Counselor, and Receptionist, you will report directly to the office manager while frequently interacting with various departments, including sales and customer support, to ensure seamless client experiences. Cross-functional collaboration is encouraged, and you will have the chance to work closely with marketing and management teams to contribute to strategic initiatives aimed at enhancing service delivery. We are committed to providing our employees with growth opportunities to further their careers. Our company culture promotes a positive work atmosphere where teamwork and collaboration are valued. We offer modern workplace benefits, such as flexible working hours, health insurance, and professional development programs to help you build your skills and advance your career. If you are passionate about helping others and seeking a rewarding role in a thriving company, we invite you to apply for the Telecaller, Counselor, and Receptionist position today!