Training Coordination Specialist - TELUS Digital Guatemala

Position overview: As a Learning Coordinator, you are the engine room of the CSD Learning Solutions team. This isn't just an administrative role—it is a critical, fast-paced position where you will manage the logistics, scheduling, and tracking of safety and technical training for our field technicians and managers. To succeed here, you need to be an organizational wizard who can seamlessly juggle multiple priorities at once without breaking a sweat. You will act as a key liaison between various business units, requiring exceptional communication and stakeholder management skills. We are also looking for a forward-thinker—someone eager to challenge the status quo, optimize workflows, and actively leverage AI tools to automate manual tasks and elevate how we deliver learning.
Key responsibilities: Training Coordination & Logistics (High-Speed Multitasking)Execute & Track: Manage, prioritize, and process high-volume training requests for safety, product, services, and tenured technician training initiatives.Onboarding Programs: Oversee the scheduling, curriculum execution, and tracking of New Hire training programs in tight alignment with strategy and hiring managers.LMS Maintenance: Fulfill internal requests from Learning Developers for training item maintenance, cleanup, and updates within TeamHub (LMS).Stakeholder Management & CommunicationBe the Go-To Partner: Act as the primary point of contact for the CSD Learning Solutions Project Manager to proactively coordinate all trainingCustomer-First Support: Manage the CSD Scheduling Inbox, providing friendly, professional, and rapid support to resolve manager and technician inquiries (such as TeamHub discrepancies).Workflow Innovation & AI IntegrationOptimize & Automate: Actively look for ways to streamline administrative workflows, utilizing AI-productivity tools (e.g., Gemini, FueliX, or other TELUS approved AI tools) to draft communications, organize data, and speed up routine tasks.
Mandatory Requirements:
Schedule flexibility Flexibility to work on site and from home
Core competencies:
Giving support, focusing on customers, embracing technology, managing self-developmentRapid Multitasking & Bias for Action: You are comfortable working quickly, pivoting on the fly, and managing multiple distinct projects simultaneously.Outstanding Stakeholder Management: You can build rapport quickly, communicate with clarity and empathy, and maintain a professional, solutions-oriented tone under pressure.An Innovative Mindset: You don't just "do things the way they've always been done." You are curious about technology and excited to experiment with generative AI and digital tools to improve your daily efficiency
Functional competencies:
Elite Organizational Skills: You have a proven track record of managing complex calendars, inbox chaos, and shifting priorities. You excel at always maintaining attention to detailTechnical Savvy: Quick to learn new systems. Experience with TeamHub Learning (LMS) or similar Learning Management Systems is a major asset, alongside proficiency in inbox and calendar management tools.Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)Advanced Excel & Google Sheets knowledge General knowledge of learning trends and best practicesGeneral knowledge of company compliance with mandatory coursesStrong communication and presentation skillsStrong organizational skillsAbility to work virtually across the companyAbility to use existing procedures to solve standard problems; ability to analyze information/ standard practices to make judgments
Qualifications:
1+ years of experience in an administrative or coordination role, preferably within a learning and development contextUniversity student in Education, Human Resources, Business Administration, or a related fieldB2 oral and written English