Training Specialist and Quality Assurance
External job listingat Brandy Hanchett
Design and evaluate training programs, support quality assurance, and provide 988 call, chat, and text coverage when necessary.
Salary
Not provided
Location
Westport, United States
Employment type
Full time
Workplace
Not provided
Training Specialist and Quality Assurance
Westport, United States
Job description
About the role
The 988 Training Specialist and Quality Assurance role involves designing, delivering, and evaluating training programs that develop employee competencies, enhance performance, and support organization goals. The position also supports high-quality crisis response services through call monitoring, quality assurance, compliance oversight, staff feedback, and operational coverage.
Responsibilities
- Conduct training sessions, create instructional materials, assess learning needs, and help participants gain the knowledge and skills required for success.
- Work closely with program coordinators and program assistant to support high-quality learning experiences.
- Monitor calls, oversee quality assurance and compliance, provide staff feedback, and support operational coverage.
- Provide direct 988 call, chat, and text coverage when necessary to maintain uninterrupted services.
Requirements
- Possess at minimum an earned high school diploma.
- Be familiar with Microsoft Suite and have experience in record keeping.
- Possess a valid driver’s license.
Benefits
- Full-time benefits.
How to apply
Apply directly on CazVid.
Key facts
- Full-time position.
- Hybrid/Remote with some travel required.
- Requires a high school diploma, Microsoft Suite familiarity, record-keeping experience, and a valid driver’s license.
Frequently asked questions
What does the role involve?
It involves designing, delivering, and evaluating training programs and supporting crisis response quality assurance, compliance, and operational coverage.
What are the requirements?
Applicants must possess at minimum an earned high school diploma, be familiar with Microsoft Suite, have experience in record keeping, and possess a valid driver’s license.
How can I apply?
Apply directly on CazVid.