Training Specialist and Quality Assurance

Position: 988 Training Specialist and Quality Assurance Date Available: Immediately Location: Hybrid/Remote with some travel required Salary: $22.00 per hour with full-time benefits Position Status: Full-time Qualifications: • Possess (at minimum) an earned high school diploma • Familiar with Microsoft Suite and experience in record keeping. • Possess a valid driver’s license Description: The Program Training Specialist is responsible for designing, delivering, and evaluating training programs that develop employee competencies, enhance performance, and support organization goals. This role involves conducting training sessions, creating instructional materials, assessing learning needs, and ensuring participants gain the knowledge and skills required for success. The Program Training Specialist works closely with program coordinators and program assistant, to ensure high-quality learning experiences. This position will also play an important role in maintaining high-quality crisis response services through call monitoring, quality assurance, compliance oversight, staff feedback, and operational coverage. The successful candidate must also be prepared to provide direct 988 call, chat, and text coverage when necessary to maintain uninterrupted services. Respond To: Submit letter of interest to Human Resources, MHA, 6096 Route 9N, Westport, NY 12993