Travel Consultant

Job description:

Travel Agent (Hybrid) Full time, Heredia, Costa Rica As a Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! The training will be held Monday - Friday, in person at our office in Heredia, Costa Rica (11 weeks). After completing training, the position transitions to a hybrid schedule (4 days work from home, 1 day in office). The workweek is 5 days and includes one weekend day (Saturday or Sunday) As a Travel Agent, you will Search and confirm travel reservations for the customer Have a strong understanding of a client travel policy and can consistently provide consultation to the customer Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) Provide the client with the required industry information, such as low fares, exchange costs, and penalties Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported About you You have travel agent experience Relevant skills in GDS Sabre Strong verbal and written communication skills in English Solid working knowledge of the travel industry, policies, procedures, and processes