Trilingual Tech Support Specialist – Guadalajara, Jalisco

Location: Guadalajara, Jalisco, Mexico (on-site)

Schedule: Full-time, with weekends off

Pay: $18,000 MXN per month, as specified in the job posting data.

About the Role

Talent Path is hiring a Trilingual Tech Support Specialist in Guadalajara to provide customer support through chat. You will help international customers resolve technical issues and manage digital marketing campaigns in a multicultural environment.

Key Responsibilities

• Provide timely chat support for software, hardware, and connectivity issues.
• Help users configure and improve digital marketing campaigns.
• Log, categorize, and track customer requests using help desk software.
• Work with cross-functional teams to resolve complex technical issues and improve service functionality.
• Maintain accurate interaction records and recommend improvements to support processes.

Qualifications

• High school diploma or equivalent.
• Advanced or fluent English and advanced Portuguese; native or bilingual Spanish.
• At least one year of customer service or technical support experience.
• Strong written communication and problem-solving skills, especially in chat-based support.
• Availability to work full-time on-site in Guadalajara, with weekends off.

Position Details

• Employer: Talent Path
• Job type: Full-time
• Work arrangement: On-site
• Location: Guadalajara, Jalisco, Mexico
• Pay frequency: Monthly