UA Manager - Zurich E&S Casualty

About the role

Zurich North America is hiring an experienced UA Manager to join its Casualty Wholesale team. The role is based in one of these office locations: Atlanta, GA, Scottsdale, AZ, Rocky Hill, CT or NYC. It requires being in the office three days per week, with a flexible work schedule set in partnership with the manager. Some travel to offices where the UA Associates sit is required.

As a member of Zurich's Underwriting team, you will have the opportunity to apply and hone leadership and strategic thinking skills.

Responsibilities

• Ensure teams meet key operational performance goals.
• Assess and evaluate underwriting processes to implement agreed technical standards, controls, practices and procedures, maintain underwriting disciplines and identify opportunities for improvement.
• Follow up with producers as needed to discuss new business, upcoming renewals and renewals in process, and develop appropriate action.
• Perform customer service and account management responsibilities as needed, including resolving billing issues, making policy changes and answering policy coverage questions.
• Participate in key account business relationships in person or by teleconference with underwriters.
• Conduct regular performance evaluations and ensure staff meet performance standards based on key operational performance metrics, staffing models and business unit growth goals.
• Conduct career development conversations and create development plans.
• Make staffing decisions concerning hiring and guide staff development by identifying skills and training needs, delegating tasks appropriately and motivating staff to provide...

Key facts

• The role requires being in the office three days per week.
• Some travel to offices where the UA Associates sit is required.