UpLevelRewards Associate at Costco in New York City, NY

Join our team as an UpLevelRewards Associate at Costco in New York City! This full-time role offers the opportunity to enhance customer satisfaction and drive member engagement in a supportive and dynamic environment. As an integral part of our team, you will directly impact member loyalty and experience.

Key Responsibilities

• Deliver exceptional customer service by addressing inquiries, resolving issues, and assisting members effectively.
• Engage members in conversations to promote understanding of the UpLevelRewards program benefits.
• Process membership applications and manage rewards program enrollments accurately and efficiently.
• Support coordination of promotional events and activities to increase customer engagement.
• Collaborate with team members to achieve and exceed service goals while maintaining high performance standards.
• Collect and analyze customer feedback to improve service delivery and member satisfaction.
• Participate in ongoing training to maintain comprehensive knowledge of products and services.

Required and Preferred Qualifications

• Some college experience preferred.
• Strong customer service skills with a proven ability to engage positively with members.
• Excellent verbal and written communication skills.
• Familiarity with customer relationship management (CRM) software is a plus.
• Ability to work effectively in a team-oriented environment.
• Flexible availability, including weekends and holidays.

As an UpLevelRewards Associate, you will report directly to the Customer Service Manager and work closely with a supportive team that values open communication and idea sharing.