VIP Manager

About the RoleWe are seeking a high-energy, results-driven VIP Manager to join our growing team in Santiago de Chile. In this role, you will be the primary point of contact for our most valuable players, tasked with delivering a premium, bespoke experience that drives loyalty and long-term engagement.You will execute the strategies set by the Head of VIP, managing a dedicated portfolio of high-net-worth players. This is a hands-on role that requires a blend of relationship management, data analysis, and a "white-glove" service mindset. If you thrive in fast-paced environments and have a passion for the iGaming industry, this is your opportunity to make a significant impact.

Key ResponsibilitiesBuild and maintain long-term, personalized relationships with top-tier players to maximize lifetime value (LTV).Execute retention and reactivation campaigns tailored to high-value segments to minimize churn.Manage day-to-day interactions with VIPs, ensuring all inquiries and issues are resolved with speed and precision.Monitor individual player activity and account health; report on key metrics such as handle, GGR, and frequency of play.Work closely with the CRM, Marketing, and Payments teams to coordinate exclusive bonuses, gifts, and event invitations.Ensure all VIP activities strictly adhere to Responsible Gaming principles and SCJ regulatory frameworks.Stay updated on competitor VIP programs and industry trends to ensure our offering remains best-in-class.Act as the primary escalation point for VIP concerns, utilizing expert de-escalation and problem-solving skills.

RequirementsAbility to work on-site in the Santiago de Chile office 5 days a week.Minimum 2+ years of experience in VIP Management or Senior Account Management specifically within the iGaming or Sports Betting sector.Familiarity with the Mexico iGaming landscape and SCJ compliance requirements.Proficiency in analyzing player data to identify trends and optimize individual player reinvestment rates.Exceptional interpersonal skills with the ability to communicate effectively with high-profile clientele.Willingness to be "on-call" or available during peak sporting events and weekends as required by VIP needs.
Qualifications4–6 years in high-end customer relationship management, luxury hospitality, or iGaming.Bachelor’s degree in Marketing, Business Administration, or a related field preferred.Proficiency with CRM tools (e.g., Salesforce, Optimove), helpdesk software, and Microsoft Excel.Mastery of de-escalation techniques and the ability to maintain a professional demeanor under pressure.

How to ApplyIf you are a dedicated relationship builder with a passion for the gaming industry and a drive to provide world-class service, we want to hear from you. Apply today to join our Santiago de Chile operations team!
We are an Equal Opportunity Employer. We believe that different perspectives make us stronger and provide equal employment opportunities to all applicants regardless of race, color identity, religion, or any other protected status.