Experienced customer support supervisor with expertise in quality assurance, back office projects, and bilingual interpretation, committed to service excellence.
Provided customer support and ensured quality standards in call center operations.
Monitored and maintained service quality as a QA specialist to meet company standards.
Led and supported the execution of back office initiatives within the organization.
Supervised agents' performance by tracking KPIs and providing feedback for improvement.
Sykes, nowadays known as foundever
Working in the Call Center industry, Quality Assurance Agent (QA), Making sure that agents were achieving the standards of service provided by the company, Leading the implementation of a Back Office project, Working as Supervisor, following up on agents Key Performance Indicators (KPIs)
Global Interpreting Network, Inc.
Bachelor’s Degree
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Provided interpretation services facilitating communication in bilingual environments.
