Alejandra - Customer Support & Product Manager with 8+ years in e-commerce and hospitality

Bogotá, Bogota D.C., Colombiaen

Managed 50+ daily customer interactions at Teleperformance, resolving inquiries related to orders and payments.

Led and coordinated a small team as Product Manager at BE Connected Experiences, supporting product uploads and customer support.

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Resumen

Experienced in customer service, e-commerce, and property management, excelling in communication, problem-solving, and team coordination. Skilled in technical applications and operational support, dedicated to delivering high-quality solutions and customer satisfaction across industries.

Logros Clave

Handled day-to-day operations of short-term rentals, ensuring guest satisfaction through effective communication and organization.

Habilidades

Customer ServiceExpert

Provided empathetic, clear communication and problem-solving support to diverse customer inquiries across multiple roles.

E-commerce OperationsIntermediate

Supported product uploads, market analysis, and customer support to optimize online sales and product performance.

Property & Guest ManagementIntermediate

Managed short-term rental operations, coordinating guest services and reservations to ensure high service standards.

Vendor & Supplier CoordinationIntermediate

Handled procurement, order processing, and supplier communication to support product sourcing and fulfillment.

Experiencia

Customer Support &amp; E-commerce Support Representative

Teleperformance

02/2020 - 06/2020

Managed 50+ inbound customer interactions daily, providing support for online purchases, payments, and order-related inquiries., Resolved issues related to shipping, delivery delays, order discrepancies, and returns while maintaining service quality standards., Provided basic technical support and...

Technical &amp; Subscription Support Representative

Foundever

06/2020 - 01/2021

Handled 30+ inbound calls daily, assisting primarily senior customers with technical support and subscription-related inquiries., Provided clear, patient guidance to resolve basic technical issues and ensure service usability., Managed issues related to newspaper delivery, missed deliveries, and...

Product Manager

BE Connected Experiences

01/2021 - 12/2025

Conducted market and trend analysis to identify high-demand products and growth opportunities., Sourced and evaluated manufacturers and suppliers in China, managing purchase orders and supplier coordination., Led and coordinated a small team, ensuring alignment with product and operational goals.,...