Angelica - Customer Support Agent

Demonstrated experience with Order Management.

Demonstrated experience with CRM Systems.

Demonstrated experience with Customer Support Specialist.

Demonstrated experience with Payment Processing.

Demonstrated experience with Microsoft Excel.

Order management, agile processing of refunds, product replacements and returns.. Direct resolution of technical inquiries and high-priority requests through both phone and digital channels.. Provision of high-quality customer service and support entirely in English, ensuring operational precision and regulatory compliance.

Leadership and management of network infrastructure installation projects for corporate clients in the United States.. Coordination of schedules and delivery timelines.. Monitoring progress and strictly controlling compliance with service level agreements (SLAs).. Maintained close collaboration with internal and external stakeholders to resolve potential project deviations and guarantee on-time delivery.