Experienced in healthcare support, customer service, and sales with a background in clinical training. Adept at managing high call volumes, supporting medical staff, and delivering excellent patient care.
Handled over 500 calls daily, utilizing CRM tools to ensure high-quality customer engagement and issue resolution.
Supported medical staff and assisted in patient care activities during clinical practicum, maintaining confidentiality and compliance.
Demonstrated effective verbal and written communication in fast-paced environments, including hospital and sales settings.
Applied knowledge of clinical protocols and ethical standards during nursing training and patient interactions.
Proficient in MS Office applications for documentation, reporting, and communication tasks.
United Aid Group
Atención y seguimiento al cliente vía telefónica, Manejo de alto volumen de llamadas, Cumplimiento de meta de ventas y retención
Corona Regional Medical Center
Atención directa a pacientes, Apoyo al personal médico y de enfermería, Manejo de información confidencial y protocolos clínicos, Servicio al cliente en entorno hospitalario
Santa Ana College
Practicas académicas y clínicas, Formación en cuidado del paciente y ética profesional
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