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Carlos
Contacto
Competencias
Demonstrated experience with Lead Generation.
Demonstrated experience with Appointment Setting.
Demonstrated experience with Customer Support.
Demonstrated experience with Technical Issue Resolution.
Demonstrated experience with Hardware Repair.
Educación
Experiencia
Business Development Representative
Contacted Zillow leads and qualified them for mortgage lending solutions., Used Follow Up Boss CRM to manage lead activity, follow-up cadences, and documentation., Immediately responded to interested leads by scheduling or transferring them to loan officers., Nurtured non-ready leads via ongoing communication until they were prepared for next steps., Exceeded response time KPIs and contributed to increased consultation conversions.
Inside Sales Associate (ISA)
Reached out to Zillow-generated leads, offering real estate services for buying or selling homes., Performed live transfers to agents for first-time buyer or seller consultations., Followed up persistently with unconverted leads, nurturing them until they were ready to engage in a transaction., Leveraged Follow Up Boss CRM to track pipeline stages and set reminders for long-term follow-ups
Appointment Setter
Cold-called residential prospects across the U.S. to generate interest in solar energy services., Qualified leads based on energy usage, homeownership, and solar readiness., Booked in-home and virtual consultations for solar specialists., Maintained call quotas while upholding professionalism and clear communication.
Second Hand Retailer
Cultivated a thriving business selling pre-owned clothing and secondhand goods., Utilized a multi-channel sales approach, successfully managing both in-person sales at flea markets and online sales through social media marketing., Developed engaging social media content to showcase products and drive online sales., Possess strong customer service skills, ensuring a positive experience for all buyers at flea markets and online.
SQA System Analyst
Tested software packages, ensuring functionality and compatibility with existing applications., Conducted pre-implementation testing for new systems to assess potential impact on Genetech environment., Identified and reported software defects and helped software developers tackle ongoing problems by providing QA prospective, ensuring high-quality standards., Performed in-depth usability testing on both Windows and MAC systems.
Help Desk Support Analyst
Researched and resolved a diverse range of technical issues across multiple Windows/Mac systems and applications for corporate employees via phone, email, remote sessions (Using Webex), and in person., One of two technicians as sole point of contact for 8 buildings at the Genentech campus., Documented request details on ticket management system (Remedy and Opus)
Computer Repair Technician
Diagnosed and repaired hardware issues on Apple and Windows-based systems., Disassembled and repaired desktops and laptops, replaced components, and updated asset management systems.
Hardware Deployment Technician
Deployed new systems and peripherals, including imaging and configuration, and conducted end-user training., Configured hardware, migrated data, and installed software for various users., Was part of the team responsible for upgrading 10,000+ enterprise computers from Windows XP to Windows 7.
Previous IT Support & Service Roles
Performed similar technical support and troubleshooting tasks across various companies (AOpen, Ashton Digital, Panasonic, and Acer America) demonstrating versatility and adaptability., Provided phone support to customers, troubleshooting hardware and software issues., Processed RMA requests and implemented solutions to restore functionality., Maintained accurate records and consistently delivered excellent customer service.