Michelle - Customer Experience Analyst with 5+ years in Digital Support & Advertising

Delivered technical support and assistance to website creators and customer care agents.

Managed schedules, team assignments, and administrative tasks to support operations.

Analyzed customer interaction data, identified trends, and generated reports for improvement strategies.

Participated in campaign creative processes, including briefings and copywriting, for advertising clients.

Duty distribution for graphic design and outdoor departments., Advertisement work orders supervision and follow-up., Participation in campaign creative process, briefing and copy writing., Contact with communication media including radio, television, outdoor and influencers., Purchase control and contact with providers.

Technical support for website creators in Wix throughout setup, launch and growth state, including marketing strategies like Search Engine Optimization, Email Marketing, Google Ads and e-commerce platforms.

Technical support and assistance through slack for customer care agents during their interactions with website creators., Assistance for trainers during new training waves and covering for team leader’s vacations.

Additional administrative tasks like schedule creation, project assignment and team members distribution ensuring the coverage of all administrative requests in order to support operation.